Services & Support
Help My PC can assist you from computer repair to virus removal, back-ups, network problems and even basic training for seniors.
contact us
Laptop Repair / Desktop Repair
Mobile repair service for all makes and models of PC and Apple Computers, Servers, Laptops and Printers.
Fast & Efficient Emergency Computer Repair Service
We repair all makes and models of PC and Apple Computers and Laptops.
We will come to you and repair onsite in most cases.
All repairs are covered by a 30 day in-house warranty and all hardware comes with 12 month in-home service warranty.
Computer & Network Setup
Don’t miss out on the best of technology with our home and small office computer and network setup services.
We can help with:
- Operating system and software issues
- Wifi connectivity
- Wired network issues
- Security
- Resource sharing including printer integration
Maintenance Packages
Avoid downtime, maintain peak productivity and secure data by taking a preventative approach.
We will make sure your computers are:
- Running efficiently
- Regularly backed up
- Regularly updated
- Scanned for virus, malware and spyware
- Recommended upgrades before problems arise
Data Management, Backup, & Recovery
Don’t wait until disaster strikes to protect your documents, files, videos and images.
Your data is constantly under threat
Your data is constantly under threat from hardware failure, power surges, damage, cyber security attacks, user error, theft and fire.
At Help My PC we set up your computers to run regular, scheduled backups to multiple safe locations.
Data Recovery
When you need valuable data recovered, in many cases our experts can retrieve your files.
We know how disruptive an unexpected data loss or system malfunction can be. Our fast, local service will come to you and perform a complete system scan to identify the issues and/or recover your lost data.
Call us for advice
Call us for advice on immediate steps you need to take to avoid further data loss or corruption while your technician is dispatched.
Virus, Spyware, Adware Detection and Removal
Viruses can cause all sorts of havoc. Preventative measures is the best option.
Virus Symptoms
If you are experiencing symptoms of a virus, including:
- slow and non-responsive programs
- random pop ups and ads
- strange email attachments or bulk spam being sent from your computer
- you cannot start your computer or it is stuck on a boot screen
- system freezes or is killing productivity
- loosing data
Call us for an onsite appointment that suits you
In the meantime avoid further data loss and system corruption by disconnecting your device from the internet and keeping it switched off.
Our specialist technician will:
- Remove spyware, malware, rootkits and viruses affecting your computer
- Test and repair operating system issues
- Perform critical system updates
- Protect your computer from future cyber security attacks
Unable to work? Your computer freezes?
We’ll help you get back to work within 24 – 48 hours.
*conditions apply
Peripherals, SD Cards, Hard drives, & Batteries
Are you finding your laptop battery just doesn’t seem to last as long as it used to? Is your gaming controller’s batteries dying? Talk to Help My PC. We can source a large range of batteries for all makes and models of laptops, wireless peripherals and gaming controllers.
Want to extend the capacity of your phone?
Want to extend the capacity of your phone, tablet, laptops or Wii U gaming consoles, we can source and set up an SD card or hard drive on any of these devices.
How often do you find that your phone is full because the capacity is only relatively small? By installing an SD card you can shift those important photos, videos, music and data files onto the SD card and off your phone and when it comes time to replace your phone you don’t lose all those important files you simply transfer the SD card to your new phone and you’re ready to go.
Do you need a new printer?
Want one that can, scan, fax, photocopy and print? Do you want a printer that can print photos? Are you looking for wireless printing? Do you want to print from your mobile phone? At Help My PC we can source you just the right printer for your needs. We will not only source you the best printer at an affordable price, we will come and set it up so all your devices are connected to your printer ready to go.
Hardware/Software Requirements
We also source a large range of hardware and software solutions. Such as: keyboards, mouse, hard drives, webcams, USB Hubs, printers, modems, routers, Microsoft Office software, Antivirus software, etc just to name a few.
Network Set-ups & Repairs
We repair all makes and models of PC & Apple products, laptops, netbooks, tablets, and peripherals including printers and gaming systems.
We can repair damaged screens
We can repair damaged screens, and retrieve data even off damaged drives and off failing computers. We can remove viruses, malware, adware and spyware from your system. Install software to your system, set up your email accounts, set up your internet access and have it all user friendly when we leave. We can upgrade your current computer or custom build you a new one. We repair gaming consoles and sell new computers and gaming systems & second hand reconditioned computers and gaming console systems and parts.
Struggling with Internet Connection?
Are you struggling with your internet connection, tried calling your service provider only to speak to someone who is explaining everything in technical jargon. Feeling frustrated. Call Help My PC we can speak with your service provider and explain things to you in plain English and fix your IT issues.
Network set-up
We can set up a home or business network so all your devices can speak to each other wirelessly and you can access and print your data wirelessly and securely from any device by signing into your network. And we can develop a maintenance package tailored to your own individual needs to ensure your system runs reliably & efficiently and your important data is backed up regularly and securely.
Basic Computer Training For Seniors
Don’t wait until disaster strikes to protect your documents, files, videos and images.
Basic Computer & Mobile Phone Training For Seniors
We offer a range of training options and we understand that everyone learns at a different pace.
Our accomodating, professional and friendly teaching style provides the best environment for our students of any age to become proficient in using their mobile device, laptop or computer.
Call or Email to book a trainer today
Group Training Workshops
Looking for a seniors activity that will empower and educate them to be more connected to the world?
Our group workshops are facilitated at your venue. We bring all of the equipment needed to run an interactive and exciting activity that runs for 90 minutes.
- Seniors Social Groups
- Senior Citizens Clubs
- Assisted Living Facilities
- Aged Care Homes
Enquire about our workshops today.
Training
Some of the training options we offer are:
- Skype
- Email- Hotmail, Gmail, Outlook etc
- How to surf the internet using – Internet Explorer, Google Chrome, Firefox etc
- eBay
- How to upload images to your PC from your digital camera, phone or tablet
- How to use online applications such as the Medicare, My Gov, RTA Online
- How to do online banking
- How to use your scanner to scan images to your computer
- How to use PowerPoint to create photo slideshows or impressive business or student presentations
- Word Basics
- How to use your mobile phone or tablet
- Introduction to computers for absolute beginners
- iTunes